A Large California Health Plan Automates Provider Support with AI Agents

Using Ushur AI Agents to automate complex provider support workflows.

This customer engaged Ushur to address complex customer journey automation challenges in a regulated environment. By deploying Ushur's Agentic AI Platform, they were able to launch automated workflows in weeks, reaching customers across multiple channels while maintaining full compliance and audit trails.

The results demonstrated measurable improvements in customer satisfaction, operational efficiency, and regulatory compliance — validating Ushur's approach to trust-native AI for regulated industries.