Benefitfocus reduces operational costs while educating new hires

Automated benefits education at scale.

This customer engaged Ushur to address complex customer journey automation challenges in a regulated environment. By deploying Ushur's Agentic AI Platform, they were able to launch automated workflows in weeks, reaching customers across multiple channels while maintaining full compliance and audit trails.

The results demonstrated measurable improvements in customer satisfaction, operational efficiency, and regulatory compliance — validating Ushur's approach to trust-native AI for regulated industries.